How to cancel Microsoft 365

On the web

1. Go to account.microsoft.com/services and sign in with the Microsoft account that bought the subscription.
2. Select Cancel subscription (it may say Upgrade or Cancel).
3. At the bottom of the cancel page, select I don't want my subscription.

See Turn on recurring billing instead of a cancel option? The subscription is already set to end on the date shown.

On iPhone

There are no separate app steps on Microsoft's page. Open the account page in Safari and follow the web steps.

If Apple bills you

Microsoft says not to cancel on its page if you bought through Apple. Cancel with Apple:

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions.
3. Tap Microsoft 365.
4. Tap Cancel Subscription. You may need to scroll down.

No Cancel button means it is already cancelled. Apple's page: apps.apple.com/account/subscriptions

Refunds

Not every cancellation gets a refund. For a subscription bought from Microsoft, you have to cancel first to see if you qualify.