Help and Support
Email sbadevs2@gmail.com and we'll get back to you, usually within two days.
How many messages can I send?
A membership includes 40 messages a day, and they reset at midnight. On a busy day you can add 50 more for a small one-time price. Those never expire. Checking a product with the camera doesn't use a message.
A product isn't found
Tap Label and photograph the ingredients list. Juno reads it on your iPhone and checks it against what it knows about your skin.
Juno got something wrong about me
Open You → What Juno remembers and tap the x next to anything that's wrong, or just tell Juno in the chat.
Where does the research come from?
From clinical guidelines, reviews and trials listed on PubMed (US National Library of Medicine). Each one links to the paper. Product ingredients come from each brand and from Open Beauty Facts.
Is this medical advice?
No. Juno explains skincare and research, and isn't a doctor. See a dermatologist for acne that is deep, painful or scarring, for sudden changes, or for anything that worries you.
Restore a purchase
Open You → Membership → Restore, signed in with the same Apple ID you bought with.
Cancel a subscription
Open You → Membership → Manage subscription, or the Settings app → your name → Subscriptions. Cancel at least 24 hours before the renewal date. To avoid being charged after a free trial, cancel at least a day before it ends.
Delete my data
Open You → Privacy → Delete everything I've told Juno. The privacy policy explains what is stored where.